restrict user to open records from service operation workspace view

[17samal17]

Would someone let me know, how to restrict the user from opening records form service operation workspace ?

[Mark Manders]

What is your business requirement? The user has access to the workspace and has access to the records. Why shouldn't they be allowed to open them?

[Daniel_san]

I have the same problem as 17sama17.
Our business requirement: people who have a dual role ("end user" and "support agent" for a specific category) should be able to see all their tickets (as caller_id) in Employee Center, but in Service Operations they should only be able to see the tickets of the category they handle as support agents.

[AndersBGS]

Hi @17samal17 

i fully agree with @Mark Manders - what is the business requirement? Why shouldn’t they be allowed to open from workspace? Workspaces is “the new ways of working”, so why limit this?

[Aswin S]

Hi Samal,

You can control the visibility of lists in Service Operations Workspace from the UX list configuration tables.

Go to this table: sys_ux_list_menu_config

Here you will find all the workspace list menu configurations. Just open the specific list where you want to apply the restriction.

Then open: sys_ux_applicability_m2m

This table decides who can see that list in workspace.

There are two important fields:

• List → select the list you want to restrict

• Applicability → choose the required role(s)

Only users with the selected role will see the list in workspace. All other users won’t even see the option to open those records.

This is the proper way to handle visibility instead of just relying on ACLs or UI changes.

Hope this helps!

Regards,

Aswin