Service Operation Workspace is not showing Record SNC in PDI

Manish Singh2 · 4 weeks ago

Hi Everyone,

I need to modify the record page in Service Operation Workspace but Record SNC is not showing in UI Builder under my PDI. Has anyone experienced this in Yokohama, I am on Patch 6 & all versions of workspace are up to date.

Can anyone help me on how to display Record SNC. Please refer the screenshot.

Kind regards,

Manish

Dr Atul G- LNG · 4 weeks ago

Could you please update the SOW plugins once installed for repair — maybe you are on a lower version

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Manish Singh2 · 4 weeks ago

Hi Atul,

Looks like it's missing in your PDI as well. This Record section also show the Record SNC, please refer the screenshot I just attached.

Kind regards,

Manish

Manish Singh2 · 4 weeks ago

RaghavSh · 4 weeks ago

1. I am on yokohama patch 6 and can see Record SNC.

2. What version of SOW you are on? and what is your UI builder version?

Repair or upgrade the plugins in PDI and clear your cache, it should work.

Raghav
MVP 2023

Dr Atul G- LNG · 4 weeks ago

HI @Manish Singh2 I’m currently on the Zurich initial patch and believe it’s the latest one.
Please try updating your UI Builder plugin as well — and if this is a client instance, it would be better to log a new support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************