Service Operation Workspace is not showing Record SNC in PDI

Manish Singh2 · 4 weeks ago

Hi Everyone,

I need to modify the record page in Service Operation Workspace but Record SNC is not showing in UI Builder under my PDI. Has anyone experienced this in Yokohama, I am on Patch 6 & all versions of workspace are up to date.

Can anyone help me on how to display Record SNC. Please refer the screenshot.

Kind regards,

Manish

Manish Singh2 · 4 weeks ago

Hi Atul,

It's PDI not the customer instance, let me release the Yokohama & try Zurich.

Kind regards,

Manish

Dr Atul G- LNG · 4 weeks ago

Sure, mate — also, in your new PDI, make sure to update the SOW and UI Builder plugins to the latest version.” @Manish Singh2

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Bhuvan · 4 weeks ago

@Manish Singh2

Can you clarify what is missing and what you are trying to change ?

From your screenshot, all the required pages are available and could not see any issues,

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

Manish Singh2 · 4 weeks ago

@Bhuvan Record SNC is missing under the Record section in your view as well. Please refer my screenshot added as a response in the previous post.

Brad Tilton · 4 weeks ago

The SRP Record page replaced Record SNC many releases ago so it won't be available in newer instances. Why do you need the Record SNC page?