Service Portal 'your session has expired' alert

[rachelconstanti]

Hello community,

I am trying to figure out how to change the text in an alert message that appears on the Service Portal.

The alert is:

Your session has expired.  Please login to pickup where you left off.
Click here to continue...

I have also attached a screen shot.

I want to change the text within the error message - where do I make this change?

Thank you,

Rachel

[James Chun]

Hey @rachelconstanti ,

I believe it could be in one of the two places:

• Messages [sys_ui_message] table. Search your message ("Your session....") in the 'Message' column, OR
• Widget [sp_widget] table. Within the widget, the message may be hard coded, use an input from option, or use gs.getMessage. I am not sure which widget this is, if you can share the portal page ID, I can look into it further.

Hope it helps!

[rachelconstanti]

Hi James,

I looked in both places, and could not find it however I set this system property 'glide.amb.session.timeout.multisso_custom' to false which updated the language in the error to be
'Your session has expired. Please login again.'  

This resolves what I was wanting to do, but would still love to know what table those errors are in.

Thank you for the quick response.  Much appreciated.

[James Chun]

Hi @rachelconstanti ,

I found an article that should answer your question.

https://www.servicenow.com/community/developer-forum/service-portal-customise-the-timeout-popup-on-s...

In summary "message on this popup can be modified by creating a system UI Message with key as 'Your session has expired. Please login to pickup where you left off.'"

Please have a go and let me know how it goes.

FYI, the 'glide.amb.session.timeout.multisso_custom' property may need to be set to 'true'

Thanks!