ServiceNow | Dynamic Translator | Integration with a DeepL API translation service provider

[Kasi Dhanabalan]

We have a requirement to Integrate ServiceNow with DeepL API translation service provider to translate the dynamically generated text by creating a custom spoke. If anybody has implemented the similar one or have the idea on how it can be achieved, please let me know.

Need help in creating Subflows and Actions.

Dynamic translations via Deepl API 

[Sebastian L]

Hi,

There is actually a store application for this (which should be free): https://store.servicenow.com/sn_appstore_store.do#!/store/application/445856c887ab6010f2e80d49cebb35... 

[Joachim V_]

Hello,
we have used the spoke mentioned by @Sebastian L  to machine translate from EN to DE, ZH, JA, KO articles. We (manually) added a kind of disclaimer to mark the result as machine translated. This is all in testing phase but I want to share some test articles to demonstrate the results (switch via the language selection in the article):

KB0013959 - Necessary Data to Analyze CANape Configurations

KB0013440 - How to Change the Baud Rate of a CAN bus with CAPL

KB0011927 - Diagnostics with CAPL

KB0012117 - Driver Certificate: SHA256 replaces SHA1

KB0011855 - How to Flash VN8900 / VT6000 / VN8810 Image

KB0011333 - Seed&Key Security Access for CCP/XCP Logging

KB0014045 - How to Set Up Vector Software and License

KB0014046 - Operating Systems Supported by Vector Products

KB0014047 - What to Do when My New Vector License Is Not Recognized

KB0014048 - XL Hardware Support by CANoe and CANalyzer

- For DE and KO we are quite satisfied (would still want to improve by including a glossary) 
- For JA and ZH we're dissatisfied because the HTML code somehow got corrupted. See especially KB11333

Has anyone used the DeepL Translator Service Spoke by TMlabs with HTML content and the languages (JA, ZH) and encountered similar issues - and maybe solved them? Maybe @Kasi Dhanabalan ?

Thanks for some feedback

[Sebastian L]

Hi Joachim, 

Have you set the parameter "tag_handling" to "html" in the api call? I don't have experience with JA, but I didn't have any issues with ZH. We eventually decided to use Google API instead, as we did some ratings of the quality of translation from the different vendors where we masked which were who (google, deepl, microsoft, transperfect). Our testers (native speakers) then rated each translation, and to my surprise, google was scored best.

Anywho,  did the intial testing with both html and without to test out that functionality. It's been a year or so  though, so not sure I am of much help now :/!  

[Chris14]

The tag handling issue got solved in the latest release of the Spoke from TMlabs. It uses the native parameter tag_handling like mentioned by @Sebastian L .