Some sys_ux_list and sys_ux_list_category configuration is not visible for some users
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04-29-2025 04:47 AM
I actually made change on sys_ux_list and sys_ux_list_category level in HR agent workspace level but seems like those changes are not visible for all users i impersonate some users and they re not visible
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04-30-2025 12:52 AM
i chechked i found out there an audience for Agent Workspace for HR Case Management where there so many roles in roles names, but the user matchs one of the roles mentionned, why he still cannot see
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04-30-2025 01:32 AM
so to your new UX list you added that audience and user has 1 of that role
when they login what do they see? do they see the List Category but not the list?
Do they have read access to the table being shown using UX List?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-30-2025 01:34 AM
i made some config on the us list but they re not able to see those changes , i dectivated ones and add new on and they re not able to see the ones i add , i have the admin role btw
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04-30-2025 01:57 AM
there is definitely some access issue.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader