HOW TO CONFIGURE LIST MENUS IN SERVICENOW CONFIGURABLE WORKSPACE

Bhuvana Komati
Tera Contributor

In one of my recent projects, I worked on a scoped application where I need to configure list menus for Service Operations Workspace. To my surprise, OOB the visibility of the list was exclusive to administrators within the Service Operations workspace. Users with no other roles including the “itil” has visibility.

 

To make the lists visible to everyone, several steps need to be configured.

 

Please find the detailed steps below:

(In this example Facilities management request a list menu)

 

Step 1: Initially, establish or define modules within this table – sys_ux_list

 

BhuvanaKomati_0-1685379304192.png

 

Step 2: Utilize this table to categorize the list - sys_ux_list_category

 

BhuvanaKomati_1-1685379304206.png

 

Step 3: Configure right audience(roles) using Audience form - sys_ux_applicability

 

Use the Roles list collector to add roles for which this list menu should be visible.

 

BhuvanaKomati_2-1685379304212.png

 

Step 4: Map the audience to the lists - sys_ux_applicability_m2m_list

 

BhuvanaKomati_3-1685379304216.png

This is how the end result looks like :

 

BhuvanaKomati_0-1685380308478.png 

 

                                                Hope you find this Helpful! If yes, please mark it as helpful.

                                                                                    Happy Coding.....

7 REPLIES 7

Mallidi Suma
Tera Guru

Very helpful. Thanks for sharing!!

Vedhavrath_Kond
Tera Guru

Thanks for sharing, we are looking for the same. Will be really helpful

Najmuddin Mohd
Mega Sage

Thanks! Our requirement is also similar to this configuration.

saichary
Tera Contributor

Thanks for Sharing!