SOW Form Components Identification

Bill_Collins
Mega Guru

I've been configuring ServiceNow for 18 years, all self-taught.  On-line resources are generally great.  It helps to have patience with your research.  However, the foundational identification of UI parts is frustrating.  Most of the time it is near impossible to identify the name of a page part.  That is my issue today.  On the Configurable Workspace, there are buttons to collapse expand parts of the form.  What are these called and where are they configured?  See attached image.  Thank you in advance.  Bill

SOW Form Modifiers.png

3 REPLIES 3

Kevin83
ServiceNow Employee
ServiceNow Employee

Those buttons are part of the resizable panes component on the record page

Screenshot 2024-10-17 at 1.29.31 PM.png

Thank you, Kevin.  We are not using Polaris.  I believe I found the record.  However, I don't see any restrictions/conditions by table.  These resizable pane components are missing on sc_task records only.  Is there a table by table configuration.  NOTE: We have only configured form views and form actions which would impact SOW

 

https://instance.service-now.com/nav_to.do?uri=%2Fsys_ux_macroponent.do%3Fsys_id%3Dc5d9c00443fa2110f...

Kevin83
ServiceNow Employee
ServiceNow Employee

It is the same macroponent whether you are using polaris or not. The right hand part, the activity stream is probably not showing because of this value from the form controller, you can see how the component is reading that value:

Screenshot 2024-10-18 at 9.04.20 AM.png
As far as I can tell there are a few ways that might be set to true, for example a user preference like "workspace.layout.type.<table>",  or there are various settings on whether the activity stream should be visible