Summarise button in service operation workspace attachment

[Vedavalli]

Hi

In sow there's attachment if we open attachment there's summarise button. where it's configured can we know

[glideFather]

Hi @Vedavalli,

it is a Now Assist capability, related to plugins - depending whether it is INC (ITSM) or Case (CSM, HRSD)..

Links:

Record summarization 

Summarize action

Let me know if it makes sense to oyu or share what exactly would you like to know in particular

[Ankur Bawiskar]

@Vedavalli 

this doesn't look OOTB platform feature.

Seems this app is installed in your instance

AI Agent - Attachments Summarizer 

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[Ankur Bawiskar]

@Vedavalli 

Hope you are doing good.

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[Dr Atul - LNG]

Hi @Vedavalli 

As you can see, the star icon in front of the Summary button in Incident is not a normal UI Action — it’s part of Now Assist. To have this in your instance, you need to activate the Now Assist plugin and the relevant skills so that you can use this feature.

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/now-assist-itsm/tas...