The Change Management title or short description are not being found by AI Search

[JLeong]

Hi,

We just implemented AI Search. Everything is working fine except when searching for Change.

When searching for CM title or short description, no results are displayed. The tab for Change is 0 results.

I also would like our users to be able to look for user records using our 6-digit employee number. How can I achieve this?

Thanks in advance.

[amaradiswamy]

Hi @JLeong 

You need to create index source for change_request table and add it to AI search configuration tagged to the portal.

It is possible to search User records from AI search, you just need to follow some steps to create index source and add it to search profile & search application.

You may refer to the following article: Define Searchable Content for AI Search - ServiceNow Community

[JLeong]

Thanks Amaradiswamy!

I thought I did all that already. All other tables are working except for Change.

[amaradiswamy]

Can you share the screenshot of index sources ?

[amaradiswamy]

@JLeong I just wanted to check if you still had issue with searching for change requests in AI search