UI action is not working on service operational workspace

[Simba Naidu]

I want to enable the cancel change UI action to workspace.

However, whenever I go to Service Operation Workspace and I click on the button nothing happened and getting error message that "Failed to execute the UI Action. Please contact your administrator". Not sure What could be the reason.

Please refer below screenshot.

How to enable this UI and how can we write some code in workspace client script.

Please someone help on this. 

[Dibyaratnam]

Is it working as expected in platform/native side?

What does the UI Action code contain in Workspace Client script.

[Simba Naidu]

HI @Dibyaratnam 

Yes its working in UI16. I have used some code in workspace client script. please refer the attachment.

Thanks

[Dibyaratnam]

First of All, GlideModal will not work in workspace client script and you have to replace the logic by using g_modal and its methods. 

Please check this link on how to use UI actions in workspace.

https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta...

[Dr Atul G- LNG]

Hi @Simba Naidu 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547282#:~:text=If%20the%20UI....

https://www.servicenow.com/community/developer-forum/why-ui-action-is-not-working-in-service-operati...