UI Builder Catalog item component unable to add attachment

[Ilkka Kangas]

Hi,

We have a portal made using ui builder and this portal serves end users without roles. We have used catalog item component to allow users to create incidents from the portal. Before Vancouver update users were able to add attachment and after the update + Add files button is missing. I checked ACL:s and they where ok and if submitted a ticket and added attachment to it as an admin user the end user could see the attachment. I tried to add ITIL role to one of my tests users and still the add filed button was missing.

Before:

After: 

[Dibyaratnam]

I can see the Add Files section in Vancouver instance as well. 

Can you check this attribute check . Please change the instance url first. chnage it and check if it's true.

[Ilkka Kangas]

Hi DSam1 

That link redirects me back to this post. 

Thanks 

Ilkka 

[Dibyaratnam]

Check the table sys_ux_lib_component_attr list and check for the Column name isAttachmentUploadDisabled. Check for the attribute.

[Ilkka Kangas]

Thanks for the reply DSam1,

I tried to find from table sys_ux_lib_component_attr with query attributesLIKEisAttachmentUploadDisabled and couldn't find anything. Is this what you suggested?