URL Parameters changed after Vancouver upgrade

[AdamSL]

Hello forum,

Since the upgrade to Vancouver (early release) we've been made aware by our end users of what we thought are just performance issues. 
However after a brief troubleshooting session we've noticed that the URL parameters have changed/ServiceNow no longer can resolve them. 
As you can see in the screenshot below : 

The upper URL is one that we used to utilize before the upgrade and that ServiceNow Vancouver currently can't resolve. 
The Below URL marked "Neu" is the one that ServiceNow can resolve. 
Has anyone noticed something similar ? Why wouldn't ServiceNow after the upgrade be able to resolve the URLs. 
We have cleared the cache of the instance just in case, still the issue persists. 
Some people have bookmarks etc. that are currently not working. 

[SwarnadeepNandy]

Hello @AdamSL,

As I see, from the screenshot. Both are referring to the same record.

First URL is querying the task table (but in the backend it will perform the same query as of the second URL.)

Second URL is querying the sc_task table (which is child of task table).

I can notice that the sys_id is also the same, which means you are opening the same record.

I dont think or see any such changes related to upgrade as I am able to open the same with sc_task record. 

Most probably you are navigating through "task" table, thats why you were getting the "task" url.

And based on the actual class where the record belongs, its going to the original class url.

OR

someone might have changed the class of the record from "task" to "sc_task".

Kind Regards,

Swarnadeep Nandy

[AdamSL]

Hi Swarnadeep,

thanks a lot for the response. 
Indeed, it should aim at the same task (the SysID is the same), however it can't resolve the URL with the "task" table. 
We have not changed any standard ticket types so that should not be an issue. 
I just tried to replicate it and I have the same issue : 

• Go to "task.list"
• Right click on any of the tickets and select "Copy URL" 
• Paste the URL to a new Window
• The URL is pasted with the "task" table and the link will load forever without opening it

[AdamSL]

I think I will raise a HI case for that

[SwarnadeepNandy]

Can you please share the screenshot of "Show XML" of the record?

Is it happening for a single record or all records?

Kind Regards,

Swarnadeep Nandy