Hello Community,
There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace that's not proceeding to place the incident in resolve state.
I was hoping someone could give a suggestion to make this work.
Service Operation Workspace UI Action aka UX Form Action.
Once you select the button you receive a pop up message:
Click "Resolve" and the popup modal remains. Does not do any action at all. However the "Cancel" button does remove the modal.
OOB Configuration>>
UX Form Action
Declarative Action Assignment
Action Payload Definition
Script above is :
{
"route": "sowformmodal",
"fields": {
"table": "{{table}}",
"sysId": "{{sysId}}",
"title": "Resolve"
},
"params": {
"modalPath": "incident_form_resolve",
"saveLabel": "Resolve",
"isGFormSave": true,
"setFieldOnSave": {
"state": 6
},
"field1": "close_code",
"value1": "{{fields.close_code.value}}",
"displayValue1": "{{fields.close_code.displayValue}}",
"field2": "close_notes",
"value2": "{{fields.close_notes.value}}",
"displayValue2": "{{fields.close_notes.displayValue}}",
"field3": "parent_incident",
"value3": "{{fields.parent_incident.value}}",
"displayValue3": "{{fields.parent_incident.displayValue}}"
}
}I do see to set State field to "6" but I do not see anything that mentions close out the modal.
State choices.. show "6" is correct for incident table.
Any Suggestions?
Thanks in advance!
