we used to get now/nav/ui/home but after Utah upgrade it is redirected to now/sow/home

Dhanu1
Tera Contributor

‎07-11-2023 02:56 AM

Hi Team,

We’ve noticed that the main page (after login) is changed. We used to get https://ser.service-now.com/now/nav/ui/home but after Utah upgrade it is redirected to https://ser.service-now.com/now/sow/home - which we don’t really like
Can anyone helped me how to change for all users home page to now/nav/ui/home from now/sow/home

Thanks

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Samaksh Wani
Giga Sage
Giga Sage

‎07-11-2023 03:30 AM

Hello Dhanu,

 

1.Go to Content Management --> Login Rules.

 

2. Make "Direct Navigation" Login Rule to false.

 

3.Create a new Login Rule.

 

4. You can control the navigation based on role by clicking on advanced check box.

 

if (!redirectURL && !isServicePortalURL)
   return 'your_custom_page.do';

 

Plz Mark my Solution as Accept, if you got any help. from it.

 

Regards
Samaksh

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎07-11-2023 06:23 AM

Service Operations Workspace has a landing page variant (now/nav/ui/home is the landing page of the Next Experience UI) that redirects itil users to the Service Operations Workspace (now/sow/home) landing page. To change that, you can open up UI Builder, open the unified navigation app, and use the settings link to reorder the variants so the Next Experience Landing Page variant is higher than the Unified Navigation Landing Page - Service Operations Workspace.

BradTilton_0-1689081772128.png

If you're on San Diego/Tokyo this process may be slightly different.