Xanadu Project workspace - All project showing empty

[Rajat21]

After Upgrading to Xanadu version - Project Workspace , All project doesn't show up.
But Projects (pm_project) are available in Native UI.

Tried Updating sn_pw plugin to latest version & repaired the plugin- but no luck.

Any workaround this ?

[Rajat21]

PRB1804211 is fixed in Yokohama release.

This is a bug confirmed by ServiceNow Support and it has to do with 2 ACLs, of type = ux_data_broker and operation = execute and these are:

e364ad62ff100210397cffffffffffa3

ab3c8a52ff500210397cffffffffff20

OOTB my understanding is that both ACLs should have snc_internal and snc_external. In our case we only had snc_external which is why we had the same issue as raised on this post.

The tricky part is that for us, both these ACLs are part of "now-list-commons" application which is ReadOnly so we cannot amend these ACLs as a client (not even with elevated admin role).

My suggestion in terms of next steps:
- try to repair the plugin sn_pw to see if the behavior is corrected.

- Raise a case with SN Support but a piece of advice - ask them to apply these changes in an update set created on that application from the start so you can move the changes between environments

[GregF2]

That one fixes the issue with getting the data broker error message and no projects (which we had before and fixed with adding an ACL for the data broker in global for snc_internal).  Me and OP had an issue with a completely blank screen.  Which was fixed with restoring to base some things that came with the 6.0.1 workspace.  Just clarifying for anyone else who reads this.  but good info nonetheless!