Resolved! Next Experience roll back?
So we rolled out the new Next experience UI yesterday and this morning woke up to some push back, we are in discussions to potentially roll back, can anyone think of any ramifications of doing so?
Forum Posts
Resolved! Enable toggle next experience per user
Hi, I saw that next experience could be managed with two methods.Use a system propertie (glide.ui.polaris.experience) and user preference (glide.ui.polaris.use) to launch it per user (/groupe/...).Use another system propertie (glide.ui.polaris.on_off...
Resolved! Experience roles
Where can I update an existing experience roles? After creating the experience roles, I can't find a way to add/remove roles.
Data visualization component dynamic data binding for data source
For the data visualization component, I want to bind the data source dynamically. What is the JSON that it expects? I have the same question for Metric below.
Resolved! How do I configure the preview of exact match result in global search
When I search one of our records by number in the global search, it gives me a preview. In this preview, the title field is displaying the stage of the record instead of the short description. Anyone has any idea how do I change that to show short de...
Resolved! Missing related lists when using custom theme
It seems when following the directions to create a custom theme, that ServiceNow loses the ability to display related lists.I created a custom core default theme which I made at a higher order than Colors - which I also used as core. This theme works...
Search source for custom table not working in Global Search next experience
Hi All,I am trying to add Global Search for a custom table which did not extend task table.I followed all the steps in the below link:https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administration/concept/searc...
Resolved! How do I set a user's department? (The department must be identified by its code, not its name)
I am importing/updating a user table from an excel file using the standard functions. I have entered department names in the department field of the import file.If there is more than one department with the same name, the import will fail because the...
Resolved! Other tools in HTML editor is missing
Hello,Have any of you encountered a behavior wherein after an upgrade to tokyo the tools in HTML editor is missing?After Tokyo UpgradeBefore Tokyo Upgarde (San Diego Version)In highlights are the missing components. Regards,Vaine
UI custom component deploys successfully to instance, but is not visible when selected in UI Builder
Versions used node Version: v12.16.1 npm Version: 6.14.5 snc version 1.1.0 ui-component version 21.0.7 Introduction We have tested in 3 diferente instances all in the SanDiego realease: Instance Alpha - SanDiego - Personal Developer Instance - Patc...
Look Up Record with List Event "Selected Record Count Updated"
I am trying to fetch data of a record with "Look Up Record" Data Ressource when the record is selected (checkbox) in a list. For that I am updating a Client State Parameter with the List Event "Selected Record Count Updated" with the Sys ID of the se...
Hide/Show button based on field value in UI Builder
Hi Community, I need your help on this. I have a requirement about hiding a button (Cancel) based on field (Status). When this field is "Submitted" value this button will appear in form otherwise will remain hidden. I don´t know how to achieve this a...
Resolved! open email client with parameter from workspace
In the core UI (classic), it is possible to open the email client and specify a value in the table i'm calling the email client from. For example, if calling the email client from incident, I could add a value to the business_impact field with/email...
Resolved! End Chat UI action not working on Service Operations Workspace
Hello Community, I am attempting to configure Virtual Agent/Agent Chat with Service Operations Workspace. The End Chat UI action is indeed working in standard Agent Workspace but NOT in Service Operations Workspace. The End Chat UI action record has...
Resolved! Unable to select sys_attachment table in the UI Builder List component
I am trying to create a List component using the UI Builder but not able to select the sys_attachment table for the list component. It is not showing up in the search list.