Hi there, We're currently working on a project for a customer, where we want the agents to be met by a landing page - where it is possible for them to gain an overview of their cases etc. etc. However, an issue arises, when the agent clicks on the nu...
Hi. Our organisation has recently had the new Next Experience User Interface feature added and I've been tasked with creating a Dashboard within the Platform Analytics Workspace area. I've done this successfully and added several tabs to the Dashboar...
Hello, I would like to restrict non admin users seeing the Workspace menu in the Next Experience UI. I navigated to Now Expereicen Framework > Unified Navigation Configuration, I cannot add role to the "Visible Roles" field even I am an admin. Then ...
We have a requirement to Integrate ServiceNow with DeepL API translation service provider to translate the dynamically generated text by creating a custom spoke. If anybody has implemented the similar one or have the idea on how it can be achieved, p...
Hi, I have a repeater that looks somewhat like a survey: The repeater is created with a look-up record data resource. Every item created by the repeater has some input fields, and every item is basically a record in the ServiceNow database. I have ...
Hi All, I created custom reference field and added it to case creation form on workspace (screen below). Since this field is reference, it has two decoration icons "Open Record" and "Search for Record". The issue is that they are not working for cust...
agent assist filters the catalog item based on search and provide the link but it opens from Service Workspace Portal can we modify the behaviour if yes please suggest the workaround we want to link service portal from workspace not the Service Work...
Hello everybody, My team created a significant number of dashboards and reports for a customer some time ago. Today my customer wants to migrate to the workspace and I'm trying to estimate the effort it would require. Since the dashboard builder has ...
I want to enable agent assist on interaction table with search as function in service operations workspace but can't figure it out. I got it working on legacy agent workspace by configuring Table configuration and creating a new action assignment for...
I'm running into an issue when trying to use @Data.record.form as an input for a scriptlet datasource and I'm hoping someone can shed some light. I have a scriptlet that I want to use to parse the @Data.record.form data and reformat the glide lists i...
Record page variants are using the Default view from the Home screen lists and from the Lists Menu in the SOW Workspace until refreshed. As you can see from the attached I have defined the view and forced view for our variant record page but they are...
Here's a wrinkle for you.I implemented this in my Dev & Test instances;System Property: glide.ui.polaris.experience | trueUser Preference: glide.ui.polaris.use (System checked, No user specified) | falseI then copied glide.ui.polaris.use, unchecked S...
Based on how Save behaves, I am suspicious/concerned that only one user can be editing a specific page variant in UI Builder at a time, because it does a <complete> save of all components each time. If I open previously saved version Y and make edits...
Is there a way to see how many times the workspace has been viewed or used and who is using it? trying to gain insights on if people are using the Agent Workspace. Thanks,--Brian
Hello, I'm trying to get a single score data visualization component to display the sum of an integer field based on a filtered data source that updates when options in a dropdown menu are selected. When I add the data source to the single score as d...
