Ability to set fields on INC/TASK when attaching KB Articles

Nivlac1000 · ‎05-16-2014

Hey All,

I'm looking to modify the KnowledgeFunctions UI script to help set a couple of hidden reportable fields on INC/Catalog Tasks for our Knowledge team based on what type of article it is. Caveat is we have some customizations on this script already which you'll see below.

I want to when an article is flagged as an "Internal" or when it's what we call a "Routing" document (both flags on the Knowledge article), that I set hidden fields on the task.

I assume it has to happen in the code here where I started to try just doing a g_form set value, but I'm sure I'm missing lots. Anyone doing anything similar?

//Below is where KB article text is copied to a ticket field.

//RedHat wants this copy to occur only if the article is not internal

if (internal != 'true'){

if (target) {

var ed = self.opener.g_form.getGlideUIElement(targetName);

if (ed && ed.type == 'reference') {

self.opener.g_form.setValue(targetName, sourceID);

} else {

var newValue = "";

if (target.value == "")

newValue = value;

else

newValue = target.value + "\n" + value;

self.opener.g_form.setValue(targetName, newValue);

}

if (internal == 'true'){

self.opener.g_form.setValue(current.u_internal_kb_attached, 'true');

/* targetName = 'work_notes';

target = self.opener.document.getElementById(tableName + "." + targetName);