ServiceNow Survey Designer

Rebekah1
Giga Contributor

Hi SN Community,

Using SN's Survey Designer, I'm building a ServiceNow Adoption Survey to track my organization's internal adoption of ServiceNow, but I'm struggling to know how to build it so I can accurately and quickly report on it. Can anyone help answer the below questions?

 

1. Can I make a Reference question able to select more than 1 choice from the reference table in SN?

For instance, I need users who take the survey to be able to select 1 or more Assignment Groups that they're taking the survey for. 

2. What's the best way for me to build questions?

I need each question to have 3 options that indicate either low, medium, or high adoption levels. Then, I need to be able to report on the overall adoption rate for each Assignment Groups based on their average adoption-level answers. 

3. How do I run a report to show the overall adoption level of each Assignment Group?

 

Thank you for any help in advance!

2 REPLIES 2

CMDB Whisperer
Mega Sage
Mega Sage

I might suggest posting this in a broader forum, as posting it in the NC SNUG is going to limit the readership for your question.


The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

Rebekah1
Giga Contributor

Thanks for the suggestion @CMDB Whisperer - I also posted this in the Training and Certification forum.