GlideSystem extension: getUser2()

As ServiceNow developers, if we need a handle to a user record and don't want to perform a GlideRecord query, we have used the getUser() method on the GlideSystem class via the global 'gs' variable. T...

ServiceNow Admin 101: How to Override the UI14 "Dot" in a List View Using CSS Styles

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. THE ORIGINAL ARTICLE HAS BEEN MOVED TO A COMMUNITY LOCATION. In December 2014 I wrote an ar...

Javascript Data Structures, an argument for deprecating the ArrayUtil

I come from a Java and C# background so, as much as I love the power of Javascript, there are some significant gaps that leave me longing for those other languages. One of the "biggies" is the lack of...

u_GenericSet Data Structure

The set data type does not store duplicate elements. It offers the ability to perform unions, differences and intersections with other sets. Iterating the structure using getIterator is a little slow,...

Possible productivity enhancements via GlideRecord extension methods/properties

We have a team of developers building catalog items. As I review the code that they are writing, I'm finding that much of it is extremely repetitive. We've built out a library of Script includes to su...

Code Snippets: Related Attachments (seeing Parent/Child/Sibling attachments from current record)

We often are working catalog tasks and see that someone mentioned that something's attached and were sick of climbing up to the parent (sc_req_item) and possibly up again to the request in order to se...

Exporting lists of records to CSV/XLS (and something to look out for)

Like the wiki says, there are three ways to export a list into a CSV/XLS format:On-DemandRight-click the top of a list you've already filtered and sorted how you like, and choose Export.Get the URL fo...

The Human Platform: A Necessary Compliment to Platform Design

There is no doubt that software development has improved dramatically over the past few years due, in part, to the Agile and Lean movements and a focus on customer-centric development; all approaches ...

Job Opening in Richardson, TX

Description: Senior ServiceNow System Administrator / Developer should have a fundamentalunderstanding of IT service management and the ITIL business processes;experience working closely with SME's, p...

ServiceNow Demand Manager (Business Analyst) position available

Hi, I wanted to share an opportunity for a Service Now Demand Manager/Business Analyst role in the Dallas area (Coppell, TX). Please email your resume to me at magorman@att.net if you are interested.P...

ServiceNow Sr Application Architect Position Available (Dallas)

Hi, I wanted to share a great opportunity for a direct hire, permanent position with a dynamic and growing company in Dallas/Ft. Worth. Please review the job description below and email me with your r...

Please stop telling us to fear customizations

Over the past few years different folks from SN have spoken with my ITSM managers regarding the topic "the upcoming upgrade to (insert release name here)". During these sessions the SN reps have harpe...

Subpar content on the wiki

I strongly dislike the wiki. The content is poorly formatted and sometimes just plain incorrect. ServiceNow customers deserve better. I pulled aside the team lead in charge of discovery content after ...

Hiding modules from non-managers

I got a request to hide a couple of modules from non-managers. Here is how I did it: var GMF_ClientUserUtil = Class.create(); GMF_ClientUserUtil.prototype = Object.extendsObject(AbstractAjaxProcessor,...

North Texas ServiceNow User Group Meeting - September 11, 2013

The ServiceNow North Texas User Group meeting is just around the corner, so mark your calendars and register now! We have a great set of topics coming your way.Date: Wednesday, September 11, 2013Time:...

Call for Topics!

Call for topics!ServiceNow Texas community members — North Texas, South Texas, Central Texas!We are planning our next Texas User Groups targeting early September and would like to understand which top...

North Texas User Group - Tech Tuesday

A group of North Texas User Group members met on Tuesday February 12th at the ServiceNow office in Dallas for the first Tech Tuesday get-together. Tech Tuesday is a technical deep drive into a predete...

#2 - User Group Documents

The ServiceNow ecosystem strikes again!!As promised at the North Texas ServiceNow User Group meeting, Nicole Tate (MetroPCS) has delivered her process mapping template that she used to great success i...

Sign Ups Needed!! Service Now: North Texas User Group

One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and learning how they are tackling the same challenges. The best place to do ...

North Texas User Group - CMS Lab Details

One of the great things about ServiceNow is our extensive ecosystem of partners and technical experts. We are very lucky to have one of the best join us and guide the CMS Lab participants through a ve...