ServiceNow Demand Manager (Business Analyst) position available

[maureenbenjamin]

Hi, I wanted to share an opportunity for a Service Now Demand Manager/Business Analyst role in the Dallas area (Coppell, TX).   Please email your resume to me at magorman@att.net if you are interested.

Position Summary:  

Functions as an internal consultant or liaison between the IT organization and the functional business clients for enhancements to ServiceNow.   Responsible for translating business case analysis into functional requirements.   Identifies potential opportunities to re-engineer business processes, improve efficiencies and reduce costs.   Requires a broad knowledge of the organization, business functions, and the software implementation lifecycle (SILC) as required.   Manages demand and prioritization.

Experience:

Minimum of 5 years experience in IT (1 year of experience in product development and/or testing)

Knowledge and Skills Required:

• Demonstrates strong analytical and requirement gathering skills
• Possesses strong interpersonal and writing skills
• Possesses a working knowledge of the software implementation lifecycle (SILC)
• Possesses knowledge of product testing procedures
• IT Service Management & ITIL processes.
• ServiceNow or related products.
• Service Catalogs, Continuous Process Improvement processes rooted in metrics/KPIs/CSFs.
• Workflow/Process Design and Re-engineering.
• Financial services industry (preferred not mandatory)

            Product management (includes project managementEducation, Training &/or Certification:

• Bachelor degree in a business-oriented, technical discipline or related experience preferred
• ITIL certification required; COBIT a plus.
• ServiceNow training or certification a plus.

In addition Principal Responsibilities:Business Systems Analysis

• Serves as a liaison between ADM and the business
• Works with customers to define user needs
• Translates business requirements into functional requirements
• Prepares detailed specifications from which workflow/enhancements will be written
• Analyzes and makes recommendations to re-engineer business processes to solve complex problems
• Assists in the formulation and definition of system scope and objectives based on user needs and an understanding of applicable business systems and industry requirements

Business Planning

• Provides input to business plans to support new or enhanced products.
• Ensures actual projects and plan are consistent.
• Participates in discussions with cross functional team members to identify major initiatives for the coming yearr.
• Conducts analysis to support development of ROI-based business cases requiring significant investment.

    Project Management

• Under direction, manages product management projects for the building of new products or enhancement / extension of current products:
  • Develops project plan, business requirements and deadlines.
  • Identifies and obtains appropriate resources across functional areas.
  • Manages achievement of project deliverables and includes coordinating efforts of a variety of functional areas to ensure projects are completed on time and budget.

• Provides business updates to Infrastructure and ADM to ensure technology solutions support business requirements.
• Provides updates to management on project status.
• Ensures demand in concurrence with product release plans.
• Identifies potential risks to achieving project objectives and elevates to VP or GM when not quickly resolved.
• Redirects project plan to reflect changes in product strategy necessitated from changing priorities.

Product Development

• Participates in the prototyping of new and enhanced applications
• Participates in functional analysis and design, technical analysis and design, test planning, and user documentation