Hey folks. We've seen how to build assistive Agents using the Skill Kit, but how do we operationalize them? Its great to have a message popup on screen, but what if you want to update a field, create a record or kick off an Agent every morning at 7am? In this latest video, I take things down a notch for a bit more relaxed take on harvesting value from AI.
In this video I show a number of different Skill Kit use cases:
1) How to output data into a field.
2) How to create a new record.
3) How to use JSON to return multiple data points and advanced parsing
4) How to embed a Skill into a Flow so you can use it anywhere.
Scripts: Here you can find the code used in each example
To make a 'clean' message popup appear based on the Skill Output, use this code between the try and catch in the UI Action:
try {
var response = sn_one_extend.OneExtendUtil.execute(request) || {};
var skillResponse = ((response["capabilities"] || {})[capabilityId] || {})["response"];
var cleanedoutput = JSON.parse(skillResponse.replace('Info Message', '')).model_output.trim();
gs.addInfoMessage((cleanedoutput));
} catch(e) {
To clean up text to insert into a field, use this code:
try {
var response = sn_one_extend.OneExtendUtil.execute(request) || {};
var skillResponse = ((response["capabilities"] || {})[capabilityId] || {})["response"];
var cleanedoutput = JSON.parse(skillResponse.replace('Info Message', '')).model_output.trim();
current.test_plan = new Date().toLocaleString() + '\n\n' + ((cleanedoutput)) + '\n\n' + '*** Test Plan generated by NowLLM ***';
current.update();
} catch(e) {
To create a new record, insert fields and create a hyperlink message to the user, use this code:
try {
var response = sn_one_extend.OneExtendUtil.execute(request) || {};
var skillResponse = ((response["capabilities"] || {})[capabilityId] || {})["response"];
// cleaning
var cleanedoutput = JSON.parse(skillResponse.replace('Info Message', '')).model_output.replace(/\n/g, '').replace(/\\"/g,'"').trim();
// starting the new record creation
var newArticle = new GlideRecord('kb_knowledge');
newArticle.initialize();
// setting the fields in the new record
newArticle.short_description = ('Policy QnA: ' + current.short_description);
newArticle.text = ((cleanedoutput));
newArticle.kb_knowledge_base = current.kb_knowledge_base;
newArticle.topic = current.topic;
newArticle.valid_to = gs.daysAgo(-365);
// insert the record and get the sys_id
var articleSysID = newArticle.insert();
// create a response message and URL
// get instance URL
var instanceurl = gs.getProperty('glide.servlet.uri');
// create the link
var mylink = instanceurl + 'kb_knowledge.do?sys_id=' + articleSysID;
// display the link on screen
gs.addInfoMessage('Your new KB Article of question and answer pairs is now available. <a href="' + mylink + '">Click here</a> to open.');
} catch(e) {
To create a Script step in an Action to parse a complex JSON with two elements, use this code:
(function execute(inputs, outputs) {
var outerJSON = JSON.parse(inputs.jsonResponse);
var innerJSON = JSON.parse(outerJSON.model_output);
outputs.recommendation = innerJSON.recommendation;
outputs.score = innerJSON.score;
})(inputs, outputs);
Here is the UI Action code that can be used to extract multiple elements from a JSON:
try {
//triggers the Skill with capabilities and config identified above
var response = sn_one_extend.OneExtendUtil.execute(request) || {};
var skillResponse = ((response["capabilities"] || {})[capabilityId] || {})["response"];
// cleans the output and parses the outer object, so we can access the JSON array generated in the model response
var cleanedoutput = JSON.parse(skillResponse.replace('Info Message', ''));
var myJSON = JSON.parse(cleanedoutput.model_output);
// sets the fields on the record and saves
current.u_resolution_quality_score = myJSON.score;
current.u_resolution_notes_recommendation = myJSON.recommendation;
current.update();
}
catch(e) {
