With AI Experience by ServiceNow, prompts replace pages and conversations replace clicks. Interact with AI agents through text, voice, images, or data—right where you work. One such example is the new Interactive View with Now Assist in Virtual Agent. This view provides visual and interactive details for your agentic conversations.
The first use case shipped will be improving how you search for your colleagues in Virtual Agent. People results have been improved in the Virtual Agent, and you can now open an interactive org chart to see more information about your colleagues and teams. [Can't find People in Virtual Agent? Make sure Knowledge Graph is configured.]
The interactive view is available starting in the Zurich Patch 4/Yokohama Patch 11 release. Be sure that the employee is eligible to view the org chart, and that system property:
| com.glide.interactive_view.enabled: | true |
Look forward to more use cases support in the interactive view such as Web Agents, Document Q&A, and the ability to customize the interactive view elements. [Safe Harbor]
Note: The org chart experience will slightly differ depending on whether you have Employee Center Pro (recommended) or Service Portal.
