Hello everyone,
Our Zurich - Now Assist for Creator release is here, and I am delighted to share that development on the ServiceNow AI platform has just gotten significantly faster. Our latest release introduces three purpose-built AI agents and a set of enhanced skills designed to reduce the time-consuming activities developers face daily, from complete app creation to UI building to test troubleshooting.
Here's what's new and how it helps.
Build Agent: Updates to Your AI Development Partner in ServiceNow IDE
Why we built it: If you haven't heard yet, we introduced Build Agent as part of the Zurich family release. This represents an investment in an agentic future in which AI agents each possess multiple skills, such as coding, brainstorming, creating tests, and documentation.
What it is: Build Agent is a conversational AI agent that lives in ServiceNow IDE. It creates Fluent apps, writes scripts, generates files, and remembers what you talked about five minutes ago. You can challenge its suggestions, inquire about its choices, and adjust your approach as needed.
Key capabilities:
Planning Tool – When you throw a complex request at Build Agent, it doesn't just start generating. It puts together a plan first – create this table, add these fields, wire up this business rule, and it shows you its proposal. You can adjust the plan, ask questions about it, or approve it and let the agent execute. Fewer surprises, better outcomes.
Image Support – As shown in the screenshot above, you can upload images with your prompts, including wireframes, architecture diagrams, or screenshots, to provide Build Agent with more context. Sometimes a picture really does communicate faster than a paragraph.
Figma MCP Integration – Designers and developers often collaborate closely, yet they may not always align in their communication styles and terminologies. This integration lets you hand off Figma design files directly to Build Agent, which interprets the layouts, components, and data relationships and builds a working application from them. The agent shows you its interpretation before generating anything, so misunderstandings get caught early. Apps developed in this manner include the platform's governance, permissions, audit trails, and version controls.
Convert to Fluent Tool – If you're working with existing custom-scoped apps, this tool automatically converts them to Fluent when you add them to your workspace.
Model Selection – Pick between Gemini Pro 2.5 and Azure OpenAI 4.1 depending on your organization's preferences.
Try it free: 25 calls per account in the Store (Build Agent - Trial), 10 calls per instance on PDIs. Full functionality. Take it for a spin.
UI Builder Agent: Streamlined UI Development for All Skill Levels
Why we built it: UI Builder offers many capabilities, but it also has a learning curve. Newer developers spend time searching for documentation. Developers who inherit existing pages spend time figuring out how everything's connected. Both situations break your flow when you're trying to ship something.
What it is: An agentic NowAssist capability inside UI Builder that actually knows what's on your page. It can explain configurations, answer questions in context, and make changes based on what you tell it. Less context-switching, more building.
Key capabilities:
Page Insights – Ask the agent to explain any page's setup, what's wired to what, which components depend on which data sources, and how the pieces fit together. Useful for pages you built six months ago and pages you just inherited from someone else.
Conversational Page Modification – Tell the agent what you want to change. Add a component, reconfigure a property, rearrange the layout. It figures out which tools to use and does the work. Handy for quick iterations or when you know the result you want but not the exact steps.
Contextual Help – Questions come up as you build. Now you can search for documentation without leaving UI Builder.
ATF Troubleshooting Agent: Faster Test Resolution
Why we built it: Debugging failed tests takes time, especially when you're digging through logs and trying to piece together what actually happened. It's essential work, but it pulls you away from building. And when test failures become too time-consuming to investigate, people start skipping tests — which creates bigger problems down the road.
What it is: An agent that does the investigation for you. One click, and it analyzes your failed ATF test, identifies the root cause, and tells you how to fix it.
Key capabilities:
Root Cause Analysis – The agent looks at the failure and explains what actually went wrong, in terms that help you fix it.
Step-by-Step Remediation – Clear guidance to help your test pass again, including specific items to examine and steps to take for your particular failure.
Enhanced Skills Across the Now Assist for Creator portfolio
We've also made updates across the Now Assist skill set:
Catalog Item Generation
Building catalog items is now conversational. Describe what you need, and the system shows you what it understood, asks follow-up questions if something's unclear, and previews the result as you go. You can see how it'll look in staging, portal, mobile, and virtual agent views. We added support for numeric scale, masked, URL, and lookup multiple-choice question types, too.
Flow Generation
When you generate a subflow, inputs and outputs now get created automatically, with data pills mapped to actions and flow outputs—one less thing to wire up manually.
Data Binding Generation
Describe the transformation you need in plain language, and Now Assist writes the formula. Useful when you know what output you want but don't want to look up syntax.
Analytics Generation
This skill is now available to all customers who subscribe to Now Assist, not just Now Assist for Creator. You can now ask for Top N or Bottom N results based on metrics, and the system handles the ranking and filtering. Time series charts support minute-level granularity when hourly or daily granularity isn't precise enough.
Test Generation
Now covers platform lists, Service Catalog for Service Portal, and Service Portal pages.
Process Mining
Process Inefficiency Highlights Analyzer compares processes against standard flows and highlights where things are going sideways, with context that helps you understand why. Work Note Analysis for Small Transitions is tuned for smaller record sets, so you're not using more assists than you need for targeted analysis.
What This Adds Up To
We built these agents to tackle the parts of development that slow you down—the planning overhead, the configuration archaeology, the test debugging rabbit holes. They're not replacing how you work; they're handling the friction so you can focus on the interesting problems. Combined with the skill improvements across catalog generation, flows, analytics, and UI Builder, Now Assist for Creator is becoming a more complete toolkit for building on ServiceNow faster.
Build Agent is available now on PDIs and in the Store. Give it a real project, not just a Hello World, and see how it holds up.
We want to hear what's working and what isn't. Drop a comment below: What would make these tools more useful for how you actually build? What's still slowing you down?
