AI agent for assigning assignment group

[onkarshivgan]

Hi all,
Is anyone using an AI agent or agentic workflow in ServiceNow to dynamically determine and assign the Assignment Group?
Looking specifically beyond Predictive Intelligence—interested in agent-driven or autonomous workflow approaches.

Thanks!

[Tanushree Maiti]

Hi @onkarshivgan 

You can try this using POST

Category	Table Name	Purpose	Critical Usage Context
Teams	sn_aia_team	Defines Agentic AI teams (groups of agents).	Migration: Validates that team-level structures are intact.
Teams	sn_aia_team_member	Stores individual agent membership within a team.	Troubleshooting: Confirms which agents are participating in a specific team's workflow.

Refer:

Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting) 

https://www.servicenow.com/community/now-assist-forum/can-we-make-ai-agent-to-auto-populate-assignme...