AI Search vs Now Assist (Virtual Agent) – Do KB Restrictions Need Separate Configuration?
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3 hours ago
If I restrict certain Knowledge Bases in Now Assist (Virtual Agent configuration / grounding sources):
👉 Will those restrictions automatically apply to AI Search as well?
👉 Or do I need to configure restrictions separately in AI Search (Search Sources / Profiles)?
Although the UI looks unified (search bar changes when Now Assist is enabled), I want to confirm whether both systems:
- Share the same content filtering
or - Require independent configuration beyond ACLs/User Criteria
1 REPLY 1
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an hour ago
Hi @namanajain
Refer:
Under the hood: Now Assist in AI Search
Knowledge graph enhancing Virtual Agent search
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti