AI Search vs Now Assist (Virtual Agent) – Do KB Restrictions Need Separate Configuration?

namanajain
Mega Guru

If I restrict certain Knowledge Bases in Now Assist (Virtual Agent configuration / grounding sources):

👉 Will those restrictions automatically apply to AI Search as well?
👉 Or do I need to configure restrictions separately in AI Search (Search Sources / Profiles)?

Although the UI looks unified (search bar changes when Now Assist is enabled), I want to confirm whether both systems:

  • Share the same content filtering
    or
  • Require independent configuration beyond ACLs/User Criteria
1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @namanajain 

 

Refer:

Now Assist in AI Search FAQ

Under the hood: Now Assist in AI Search

Knowledge graph enhancing Virtual Agent search

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti