Can an AI Agent search the sys_user table? If so, how?

[MiguelSalvador]

Hello everyone!

This is my first post ever in the community, so if i made a mistake on this post, please do tell me.

I am implementing Now Assist for a client, it is still in demo phase, to show them how everything is going, i showed them a new functionality that was requested, where it unlocked a user that was locked out, all by just chatting with Now Assist, and they asked me if it could also tell if a user was locked out or not, and i have been testing several things to try to get it to that, but i still did not find a way. 

Is it even possible?

Thank you all in advance!

[Tanushree Maiti]

Hi @MiguelSalvador 

Check if you are looking for this KB:

KB3031064 Error "You don't have the required access to complete this request. Try another request." ... 

Resolution

1. Create a new AI user with a valid user ID.
2. Assign the required roles (e.g., admin and sn_aia_admin) to the new AI user.
3. Configure the Define data access setting in the AI Agent to use the new AI user with the valid user ID and assigned roles.
4. Verify that the AI Agent operates successfully with the new configuration.