How to Get the Knowledge Article Content Read by AI Agent

kanvapuriga
Tera Contributor

2 hours ago

Hi Team,

I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.

Currently, it is not able to read words (or tokens) greater than 4000 words from the knowledge article. 

Is there any strategy where in ServiceNow to get the content of the knowledge article (no matter how lengthy it is).

 

Kindly please share your thought process or any ideas to achieve this.

#NowAssist

Kind Regards,

Ganesh Kanvapuri

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Mark Manders
Giga Patron

58m ago

I would first look at the cost perspective. There's a reason it's limited. You pay per token. If you remove limitations, this could run through your subscription very fast, no matter the solution.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Tanushree Maiti
Tera Patron

53m ago

Hi @kanvapuriga 

 

refer KB: KB2774953 Now Assist AI Agent not able to use the OOTB KB Generation skill 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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