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How to integrate Servicenow virtual agent with copilot using bot interconnection

ganeshnunsa
Tera Expert

‎02-02-2026 03:02 AM

Hi Team,

I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..?

 

Thank you.

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Dr Atul G- LNG
Tera Patron

‎02-02-2026 04:04 AM

Hi @ganeshnunsa 

 

https://www.youtube.com/watch?v=PbH1ED8A-OI

 

http://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/setup-self-bot-copilot.html

 

https://www.servicenow.com/community/developer-forum/connect-servicenow-live-agent-with-copilot/td-p...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Master Copilot Studio and ServiceNow Connectors - By a Microsoft Engineer
Master Copilot Studio and ServiceNow Connectors - By a Microsoft Engineer
youtube.com/watch?v=PbH1ED8A-OI
Increase business value by using Copilot Studio to create a custom connector with ServiceNow and Copilot for Microsoft 365. Copilot AI can reason over ServiceNow cases, sort data, and even create reports. Join Shervin Shaffie, Principal Technical Specialist at Microsoft as he illustrates, step by
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