How to use the Execute Skill in the Flow Designer?

[Anish Reghu]

Dear experts,

With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how?

Let's say if my trigger is a Knowledge Feedback record being created.

How do I execute a skill which takes a Knowledge Feedback record as input? Once the skill gets the Knowledge feedback record it works fine. But my issue is that the trigger in the flow - I am not able to pass it to the Now Assist skill.

NOTE - Please don't give vague replies or refer me to articles which holds info about Now Assist Skill. I am looking for a specific answer.

Regards,

Anish

[kirti114 · Accepted solution]

HI @Anish Reghu 
Please refer attached screenshot. Trigger record should be added as shown in highlighted portion of image

Below link will help:

https://www.youtube.com/watch?v=YdHyj5ityDw

Regards,

Kirti 

[Anish Reghu]

Dear @kirti114,

When I saw your response, and the video, I felt a little relaxed that the issue is sorted out.

But it is not. Here are the challenges.

To populate the Now Assist Skill, in the Flow Designer, it is required that:

a) Skill is activated.

b) Skill is published.

c) Skill Settings > Deployment settings - Should have Flow Action checked.

d) The data input for the Now Assist Skill and my Flow remains the same data type and same reference.

All of these were done, but I am getting inconsistent results.

The Skill Config most of the time shows the shows "None" listed, and sometimes shows the Skill I configured, even though the above pre-requisites remain configured Active and the same as mentioned above.

I tried creating clones and even new Now Assist Skill, but the same issue persists.

One more thing, I noted is that the Skill Config selected under Execute Skill clears off the skill selected, every time we either test run the flow or save the flow.

What more is suggested?

Regards,

Anish