I want to change the Now assist label in the Virtual agent chat window

[Afrith Shariff]

I want to change the Now assist label in the Virtual agent chat window

This Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.
Is this possible?

Thanks,

Afrith

 

[GlideFather]

Hi @Afrith Shariff ,

I have described many branding opportunities for Virtual Agent so take it as inpsiration:

https://www.servicenow.com/community/developer-forum/virtual-agent-css-for-specific-elements/m-p/332... 

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For Now Assist it's the same, you just select Now Assist instead of VA Agent.

Go to Conversational Interfaces > Settings

Select Branding - View All

 And there will be your Now Assist (I don't have it in my PDI, but in yours there will be):

And there you will see a workbench similar to this (slightly different but not much):

Where you can do the whole range of branding and adjustments.

I changed the title a few weeks ago so I know this is the way to do it 🙂

Let me know how do you like your newly adjusted Now Assist and also tell me if it solved your requirement or what else would it take.

[GlideFather]

Hi @Afrith Shariff ,

have you had time reviewing my message? I did the same action not so long ago, that makes me believe that I answered your question.

Please follow the code of conduct and feel free to use kudos or solution acceptance. Don't tell me that all the efforts in my free time will be ghosted without any feedback from you :))

[Afrith Shariff · Accepted solution]

Hi @GlideFather ,

Thanks for your help — your suggestion was helpful, and I’ve marked it as such.
However, the actual resolution was to update the sys_ui_message record with the correct value.

Thanks,

Afrith

[GlideFather]

Alright! Happy you got it.

Then close this thread by marking your own message as solution for future references 👏