Change theme of customize theme of now assist panel
How to change the theme of now assist panel? if anyone knows please help
Forum Posts
Token response limit in now assist skill kit
I've been working with the Now Assist Skill Kit, but I've run into an issue with the response length limit set by the LLM. There's a significant difference between the request and response token counts, and I haven't been able to adjust the token lim...
How to Remove Topic Picker Card for Virtual Agent in Microsoft Teams Channel
Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...
Resolved! Which Module or feature will Provide Similar incidents for newly Ceated Incident?
Will Now assist provide similar incidents fir the newly created incident?If Yes. Please let us know the procedure?Which Module will Provide Similar incidents in Servicenow if not NowAssist?
Resolved! About Summarization Using Now Assist
Hello, I want to use Now Assist to summarize cases.So I cloned the OOTB "Case summarization" skill and configured it to output using my intended template. When a customer asks a question in an activity, I want that question to be output in the summar...
How to integrate Servicenow virtual agent with copilot using bot interconnection
Hi Team,I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..? Thank you.
Issues with Now Assist in Virtual Agent on Engagement Messenger (Session Reset & Agentic Workflow No
Hi everyone,I’m currently implementing Engagement Messenger on a page built with UI Builder.A button on the page launches Engagement Messenger, and within the messenger, Now Assist in Virtual Agent is successfully activated.However, I’m facing two i...
Enabling Content Recommendation for Form Fields in Now Assist
OverviewNow Assist Content Recommendation helps agents generate contextual, AI-driven content directly within form fields (such as Comments or Work Notes). This feature improves response quality and reduces manual effort by providing intelligent sugg...
how to load data in table through fix script
how to load the data in table through fix script or transform map ?
Resolved! Unable to dowload CSA certification under 'my credentials'
Although my CSA certification card is visible under the “My Credentials” section, I am unable to view or download the certificate. When I click on the View or Download option, no action occurs.
Need help routing a Build Partner certification blocker
Issue: Now Assist Topic Discovery functionality failures blocking cert since December Partner is building a benefits AI agent using Now Assist, and experiencing: Timeout errors and chat lockoutsTopic flow loops (repeated questioning)Topics not appe...
does multi reference field will hamper the performance if we create it in sys user table?
we need to create custom table to send , receive data from azure, can we use multi reference field in sys_user table which we take from custom table
Resolved! Actual Model Maximum Token Limit
Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...
Predictive Intelligence – Subcategory Model Precision/Recall = 0
Hello Community,I am working with ServiceNow Predictive Intelligence (PI) to classify Incident Category and Subcategory, and I am facing an issue with training and evaluation of the Subcategory model.What I Have DoneCreated two separate PI classifica...
Dynamic Playbook Branching Using AI
I’m currently working on a Proof of Concept (POC) to use Now Assist within Security Incident Response (SIR) to enable AI‑driven dynamic playbook branching during security incident handling. ObjectiveTo leverage Now Assist so that the SIR playbook can...
