I am having requirement to attach SLA based on approval level, I have attached it using flow designer however, while configuration of SLA definition I have to add requestor's timezone. Kindly help here if someone has any idea.
Hi Community,Instance: Yokohama.I have AI Agent created with 2 Script tools, 1 is to get details from table record to compare and other is to update comparison in same table record. both have input as 'number', This AI Agent set trigger on Record Cre...
Could any one guide on how we can integrate ServiceNow AI Agent (from AI Agent Studio) with external system Agent. Requirement:External Agent is an frontend for end users where they interact with External Agents and then External Agent needs to conne...
Hi ServiceNow Community,I’m trying to request a free developer instance on the ServiceNow Developer site, but I’m unable to find the "Request Instance" button. I’ve followed the usual steps:Logged into my developer account.Navigated to the "Manage" >...
I am able to access "AI Agent Studio" and create AI Agents/Agentic Workflow and even test Agents also, but still not able to view full setting that should be visible in AI Agent studio (options like A2A, MCP etc). I have all the roles (admin, sn_aia....
HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?
This is something I implemented as a try‑out to change the states of a Change Request record using Virtual Agent. While working on this, I observed a few important policies and behaviors related to Change Request state transitions:State transitions c...
I’m trying to enable Now Assist for problem management and the sc_task table. However, out of the box there is no option to enable Now Assist for these two tables. My goal is to summarize Problem and SC Task records in the same way that Now Assist cu...
case : imagine a person needs to solve the incident ticket, but he is new to work or sometimes we get stuck on solving tickets because maybe no timely guidance, increases time to solving ticket, automatically average resolution time of the incide...
Hi,I have a scenario where i have created an agent using the agent studio in ServiceNow. Now the trigger for the agent to work is an inbound api call how can i achieve this ? If any one has any ideas regarding this please help me out
Hi Team,I am trying to merge the old ID with my company ID, but I am receiving an error during the process.Could you please assist me with this issue? I have attached a screenshot of the error for your reference. Note: I no longer have access to my c...
Hi Community,I’m currently designing a Virtual Agent topic where users can describe their issue in free text, and the bot will either create an Incident or a Service Request based on the description. Before creating any ticket, I’d also like the Virt...
Hi all, i have created an aagent in agent studio, and i want to use that in virtual agent chat, but im not able to see that agent in virtual agent chat, but when im testing i can see it, but on portal its not showing, plz refer the screenshots. im n...
Hi - we have recently adopted Now Assist as part of our tool kit and we are defining relevant use cases that we are trying to solve.One of those is whether we are receiving the correct level of information on ticket submissions and whether we can ale...
