Microsoft SharePoint Online External Content Connector Error: Unable to create credential in Zurich

[bhakti2]

Hi Everyone,

I am facing an issue while setting up the Microsoft SharePoint Online External Content Connector in our Zurich Patch 7b instance.

Our Requirement:
We need to retrieve SharePoint Sites and make their content and metadata searchable in AI Search applications (specifically for Now Assist Virtual Agent and Teams Bot / Copilot).

Reference Document

https://www.servicenow.com/docs/r/platform-administration/search-administration/microsoft-
sharepoint-online-external-content-connector.html
https://www.servicenow.com/docs/r/platform-administration/search-administration/microsoft-sharepoint...

Configuration Details:

• Instance Version: Zurich Patch 7b
• OAuth 2.0 app configured in Microsoft Entra ID.
• Details provided by SharePoint Team: Application (client) ID, Directory (tenant) ID, JKS Certificate, JKS certificate password, and JKS certificate thumbprint.

Steps Performed:

1. Navigated to All > External Content Connectors > External Content Admin Home.
2. Selected the SharePoint Online tile and clicked Next.
3. Filled in all the required fields in the Settings tab using the details provided by the SharePoint team.
4. Clicked on Save and Validate.

Error Message:
As soon as we click Save and Validate, the system throws the following error:

Failed to create connection. Check the connection settings. Error : Unable to create/update connection configuration Detail : Error while creating credential.

System log Errors:
1. Failed to create jwt_provider record: Unable to validate keystore: Keystore was tampered with, or password was incorrect: no thrown error

2. Error while creating jwt provider records. Failed to create jwt_provider record: Unable to validate keystore: Keystore was tampered with, or password was incorrect: no thrown error

#AI Search, #GenAI, #Now Assist, #Virtual Agent, #SharePoint Connector

[Tanushree Maiti]

Hi @bhakti2 

Validate your connection setting using this KB: KB2106306 Validation Failure in External Content Connector 

Also check: Troubleshooting Flow Designer: "Error while retrieving Connection Record for Connection ID"