Now Assist Header background color change

[ganeshnunsa]

I have a requirement to change the header background color. I have tried custom branding, but it is not working. Does anyone know a solution for how we can change the header color of the Now Assist Virtual Agent?

[Dr Atul G- LNG]

Hi @ganeshnunsa 

Log a case mate.

https://www.servicenow.com/community/now-assist-for-creator-forum/now-assist-header-background-color...

[ganeshnunsa]

Not helpful. I have already reviewed this post before posting

[Dr Atul G- LNG]

That is reason I said mate. Log a now support case.

[Tanushree Maiti]

Hi @ganeshnunsa 

As per KB KB2501362 Now Assist/VA Agent Branding Being Ignored :

Try with this solution:

1. Access the theme CSS settings: 

/sp_theme.do?sys_id=9b6f06d71bb8f85047582171604bcb9c&sysparm_view=

2. Add the variable and value "$now-sp-nass-modeless-dialog-header-bg-color: #121820" to update the header background color.

3. Refer to the documentation for theming the Now Assist full-page experience for more information: https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/now-assist...

Note: This solution is based on the information provided in the case and may require additional troubleshooting steps if the issue persists.