Now Assist license pricing

[Community Alums]

We are using ITSM professional License , do we need to purchase separate license for Now Assist

[Ravi Gaurav · Accepted solution]

Hi @Community Alums 

Yes Now Assist License is separate.

This is from the recent pricing & packaging (Vancouver updated) from ServiceNow:

I suggest you get in touch with your Sales Executive from ServiceNow.

[Dr Atul G- LNG]

Hi @Community Alums 

Whenever it comes to licensing and cost, the best person or team to consult is your ServiceNow account executive. Licensing depends on various factors and is not openly available. Therefore, it’s best to reach out to your ServiceNow account manager or executive for accurate information.

[kaushal_snow]

ServiceNow's Now Assist integrates generative AI capabilities into various workflows, enhancing efficiency and user experience. Access to Now Assist is provided through specific licensing options, primarily as add-ons to existing ServiceNow products:

1. Pro Plus and Enterprise Plus Add-Ons:

   • Applicability: Designed for customers with existing IT Service Management (ITSM), Customer Service Management (CSM), or Human Resources Service Delivery (HRSD) Pro or Enterprise licenses.
   • Features: These add-ons enable Now Assist functionalities, including incident summarization, virtual agent enhancements, and automated responses.

Creator Plus License:

• Applicability: Tailored for developers seeking to utilize Now Assist for Creator.
• Features: Provides access to generative AI tools for application development without requiring a base subscription to other ServiceNow products.
•  

Pricing for these licenses is influenced by factors such as the number of users, specific features required, and organizational needs. For precise and tailored pricing information, it's recommended to contact your ServiceNow sales representative or account executive. They can provide detailed insights based on your organization's specific requirements and existing ServiceNow infrastructure.

For further details, you may also refer to the Now Assist FAQs .