Hi, I created a custom Now Assist Skill for our scoped application (custom table) and enabled Now Assist Panel for it in deployment settings and Now Assist Admin. The skill works in Skill Kit Run test, but it does not work from the Now Assist Pan...
When a user messages the ServiceNow bot in a Teams channel or direct message, Then Virtual Agent should respond and guide the user through a topic flow, And the conversation should complete without errors.How to add more topics to the bot which are a...
Hello Experts,I have started to learn about ServiceNow otto, I have known enough for understanding the architecture for otto and how it works what relies under otto. However, are there any use case that I can really implement using otto. Any help is ...
I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please prov...
hello everyone ,change request risk explanation skill was shown on the change request form beside the risk field after calculating the risk for that form (after clicking "calculate risk" related link or auto calculated by BR) .in my client instance t...
Hello everyone in theServiceNow Administration Fundamentals Free path where are the lap Datas or they are available in the credited path only?
Background & Context: With the launch of AI Control Tower at Knowledge 2025, ServiceNow positioned it as a unified command center for governing any AI agent — native or third-party. The platform promises enterprise-wide visibility to monitor and mana...
I have an issue in my environment where some users were transferred from their initial location and their country code still has their initial location. For instance user started in the US but now is transferred to Canada but the country code still t...
when a time card is submitted the project manager is notified the above email so that he can approve the time sheet . when the manager select approve button in the mail redirected to the second image . i need a business rule when the manager select a...
I have created a role that contains the Impersonator role (Non-Access Role → Contains Role → Impersonator).In a catalog form, I have a Role variable that references the Contains Role table.This catalog item is used for creating time-related user rol...
Hello everyone,I am using the ServiceNow SDK to develop applications in Visual Studio Code.If it were possible to invoke the ServiceNow Build Agent directly from Visual Studio Code or another external IDE, I believe it would enable a broader range of...
Hi Team, I am currently working on an NLU Workbench task in ServiceNow (Virtual Agent). However, I am facing an issue where the system shows the error: "Connection to NLU Service is not available." Due to this issue: - I am unable to create intents -...
Hi Everyone,I'm configuring a Retriever Tool in NASK using a Search-profile-based search. However, under Search Criteria, I only see Keyword as an available option.From the documentation and demos, I was expecting to see Semantic and Hybrid search op...
Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...
Hi everyone,We're an MSP using Technology Provider Service Management (TPSM), and we're building an AI Agent in AI Agent Studio to automatically review Customer Service Cases created from inbound emails and determine whether an Incident should be cre...