Resolved! Build agent is not working anymore on my PDI
Last Friday it worked, now(since yesterday) I am constantly getting an error. Even with the simplest, clear prompt.Any idea's?
Forum Posts
Now Assist CSM Sentiment Analysis disappears when Skill Availability condition is no longer met
Hi everyone,I'm working with Now Assist for Customer Service Management (CSM) – Sentiment Analysis and have come across a behavior that I'm trying to understand.ScenarioI configured the Sentiment Analysis skill with an availability condition such as:...
VA - Custom Fallback workflow
Hello, I need a help on VA fallback topic, Requirement: Generative AI Fallback to HR Support OptionsThe HR Virtual Assistant is configured in Conversational Studio and uses Generative Answers to respond to users' HR-related queries based on internal ...
Custom Now Assist Skill not executing after adding custom role in Security Controls (Zurich)
Hi Everyone,I am working on ServiceNow Zurich using Now Assist Skills in AI Agent Studio.I created a custom Now Assist Skill for Security Incident Correlation because the out-of-the-box skill does not meet my use case. The custom skill works as expe...
“Define data access” on AI agent always shows as empty
Hi All,I’ve configured a few AI agents in ServiceNow for my use cases. For one specific agent, I’m seeing an issue when defining Data Access—the selection of roles always ends up empty after I set it. This agent is invoked from an AI Workflow. Has an...
How to fetch and display dynamic External search links in Virtual Agent when Catalog Item is empty
Hi Everyone,I am designing a Virtual Agent flow where the user inputs a keyword to search for a Service Catalog item.Yes Path (Working Perfectly): If the item exists in the ServiceNow catalog, it routes to the "Yes" branch and displays the catalog li...
RCA Problem Mngmt
What could be the correct approach using now assist skill kits, prompt to work on problem management root cause analysis,. Suggest prompt , input and output
The UI is breaking, as shown in the image below, when I access the now-assist-center/nac-home page
The UI is breaking, as shown in the image below, when I access the now-assist-center / nac-home home page. What is the solution for this issue?
Now Assist Skill - Optimize and Evaluate Section Loads Indefinitely When Maximum Records > 1
Hello Community,I am experiencing an issue while creating and evaluating a custom skill in Now Assist Skill Studio.EnvironmentModule: Now Assist Skill StudioSkill Type: Custom SkillStep: Optimize and EvaluateDataset Source: Table (sn_si_incident)Use ...
Blockers in Multimodel Assignment Creation - Nowassist Skill Kit
Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community -Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the...
Microsoft SharePoint Online External Content Connector Error: Unable to create credential in Zurich
Hi Everyone, I am facing an issue while setting up the Microsoft SharePoint Online External Content Connector in our Zurich Patch 7b instance. Our Requirement:We need to retrieve SharePoint Sites and make their content and metadata searchable in AI S...
Measuring Duplicate CI Reduction with Now Assist for CMDB – Best Practices?
Hi Community,We are using Now Assist for CMDB to identify and remediate duplicate CIs and would like to measure its effectiveness and demonstrate business value to management.I am looking for recommendations on the following:How do you measure the nu...
Guidance Required for Automatic Incident Creation from ServiceNow RPA Bot Alerts
Hi,I have configured an alert for a specific case.I now want to automatically create a ServiceNow incident whenever an RPA Bot alert is triggered and send a Microsoft Teams notification with the generated incident ID.Could you please guide me, or con...
Why does Informational/conversational messages decrement the prompt quota.
I just tried the Build Agent on my PDI and Unfortunately if I ask a question it decrement my quota. I'm not sure if this is same with an actual or Business Instance. Informational/conversational messages should not decrement the prompt quota — only d...
Resolved! Now Assist in Virtual Agent – HR Knowledge Summary with ITSM License Only
Hi Community,If we have Now Assist for ITSM licensed and Now assist in Virtual Agentwhat happens when a user searches for an HR knowledge article in Virtual agent?Will Now Assist generate a summary/response from the HR article, or is summarization re...
