Hello, Hope some of you many have noticed that in the support portal, when you try creating a case you are getting the chat window opened where you have option to continue to chat or create case. Any suggestions on how to configure the same in the no...
Hi Team,In the agentic workflow, within selected channels and statuses, I added a UI action named 'Duplicate' with the basic condition of active = true. However, when I access the record, I am unable to see the button. For reference, I am attaching s...
Hi SNOW Community,I am trying to understand the out-of-box MCP Server Console tool availability for HRSD Pro Plus and ITSM Pro Plus licensing.From the documentation, the Quickstart Server appears to include:lookup_incident_recordsincident_summarizati...
Hi Team,Can anyone let know will the Now Assist plugin like -Now Assist in Virtual Agent Configurations-Now Assist in ITSMbe available even after the end of Now Assist starter pack.
Task Instructions:As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible for.1. Create a new dashboard and name it My Incidents Overview.2. From your Favorites > My Incidents list, cr...
Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...
I have created a Agentic Workflow and deployed it as a UI action , it is not triggering the Agentic workflow , it showing a pop up . I have attached the screenshot .Help me what I am missing here .Thanks in AdvanceSriram
Hi team, There is the OOB agentic workflow called 'classify tasks'. I have added a trigger condition to it but it is not triggering the workflow. It is only triggering when i specify it in the now assist panne stating 'Predict subcategory for xyz inc...
Last Friday it worked, now(since yesterday) I am constantly getting an error. Even with the simplest, clear prompt.Any idea's?
Hi everyone,I'm working with Now Assist for Customer Service Management (CSM) – Sentiment Analysis and have come across a behavior that I'm trying to understand.ScenarioI configured the Sentiment Analysis skill with an availability condition such as:...
Hello, I need a help on VA fallback topic, Requirement: Generative AI Fallback to HR Support OptionsThe HR Virtual Assistant is configured in Conversational Studio and uses Generative Answers to respond to users' HR-related queries based on internal ...
Hi Everyone,I am working on ServiceNow Zurich using Now Assist Skills in AI Agent Studio.I created a custom Now Assist Skill for Security Incident Correlation because the out-of-the-box skill does not meet my use case. The custom skill works as expe...
Hi All,I’ve configured a few AI agents in ServiceNow for my use cases. For one specific agent, I’m seeing an issue when defining Data Access—the selection of roles always ends up empty after I set it. This agent is invoked from an AI Workflow. Has an...
Hi Everyone,I am designing a Virtual Agent flow where the user inputs a keyword to search for a Service Catalog item.Yes Path (Working Perfectly): If the item exists in the ServiceNow catalog, it routes to the "Yes" branch and displays the catalog li...
What could be the correct approach using now assist skill kits, prompt to work on problem management root cause analysis,. Suggest prompt , input and output
