Hi Community,If we have Now Assist for ITSM licensed and Now assist in Virtual Agentwhat happens when a user searches for an HR knowledge article in Virtual agent?Will Now Assist generate a summary/response from the HR article, or is summarization re...
Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the same workflow and the same coding conventions like present in this material -...
AI ticket auto classification,routing and password reset bot ,how can we build this use case ?
How can i get the voucher for CSA exam ?
In ServiceNow, I noticed that:sn_aia_execution_plan seems to track the overall agentic workflow run sn_aia_execution_task appears to track the individual tool-level tasks within that plan.However, is there a dedicated table or log that contains a com...
Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...
when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...
Hello everyone!This is my first post ever in the community, so if i made a mistake on this post, please do tell me. I am implementing Now Assist for a client, it is still in demo phase, to show them how everything is going, i showed them a new functi...
I am looking to access 'Now Assist AI Agent Studio' in my instance, but cannot find it. What are the steps i need to follow to open or access 'Now Assist AI Agent Studio'.Can I access it in my PDI or any lab instance?
Hi Community, we have Virtual Agent set up on our Service Portal using Agent Chat Configuration. The issue is that when a user hovers over the chatbot launcher button, the background color changes — we want it to stay the same on hover with no color ...
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
Hi All, When I am asking queries to Now Assist it is giving incorrect response. How to train now assist search chat bot?
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
I would like to change the color of the NAVA icon? that is currently the now assist sparkles in teal.
Hi Team, I am facing an issue with "Now Assist Problem Summary" output formatting. The generated summary contains escape characters like "\n" instead of proper line breaks. Because of this, the content is not readable and bullet points are not render...
