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Now Assist Limit User Messages

benmadine
Tera Contributor

3 weeks ago

Hi all,

 

Just wondering if anyone has implemented a method or if their an ootb solution to limit messages a user can send to Now assist either through the Now Assist Panel or Virtual Agent? 

 

Just like when you are entering messages to copilot/chat gbt you only get 10 messages a day to send for example.

 

Thanks!

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Matthew_13
Mega Sage

2 weeks ago

Hi Buddy,

Hi Buddy,

There isn’t an OOTB way today to limit how many messages a user can send to Now Assist or Virtual Agent per day like you see with Copilot or ChatGPT.

ServiceNow mainly controls this through:

  • roles (who can use it)

  • where it’s enabled

  • and usage monitoring — not hard daily caps.

If you really need a per-user limit, I say handle it with a small customization:

  • track each prompt by user

  • check how many they’ve sent in the last 24 hours

  • block or warn once they hit the threshold

This can be done in Virtual Agent logic or where Now Assist is being triggered.

That said, many orgs don’t start with limits — they restrict access to certain roles first, watch usage and cost, then add controls later if needed.

 

@benmadine - if help you answer; Please mark Solution Accepted and Thumbs Up

MJG
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