Now Assist Skill - Optimize and Evaluate Section Loads Indefinitely When Maximum Records > 1

[BhavaniYamsani]

Hello Community,

I am experiencing an issue while creating and evaluating a custom skill in Now Assist Skill Studio.

Environment

• Module: Now Assist Skill Studio
• Skill Type: Custom Skill
• Step: Optimize and Evaluate
• Dataset Source: Table (sn_si_incident)
• Use Case: Major Security Incident Qualifier Check

Issue Description

When I create a dataset in the Optimize and Evaluate section and set the Maximum Records value to more than 1, the evaluation/optimization process keeps loading indefinitely and never completes.

However:

• When Maximum Records = 1, the process works as expected.
• When Maximum Records > 1 (for example, 2 or more), the page continues loading forever and no results are returned.
• No clear error message is displayed in the UI.

Steps to Reproduce

1. Open a custom skill in Now Assist Skill Studio.
2. Navigate to Optimize and Evaluate.
3. Create a dataset using a table (e.g., sn_si_incident).
4. Set Maximum Records to a value greater than 1.
5. Save or run the evaluation/optimization.
6. Observe that the process remains in a loading state indefinitely.

Additional Information

• The dataset is successfully created.
• The issue occurs consistently whenever the record count exceeds 1.
• Tested with different record values and observed the same behavior.

Questions

1. Has anyone encountered this issue in Now Assist Skill Studio?
2. Are there known limitations or prerequisites when evaluating datasets with multiple records?
3. Are there specific logs, system properties, or background jobs that should be checked for troubleshooting?
4. Is this a known product issue in any ServiceNow release?

Any guidance or troubleshooting suggestions would be greatly appreciated.

Thank you!

Regards
Yamsani Bhavani
ServiceNow Developer - SecOps, IRM, Custom Applications, AI Now Assist