Service Catalog Workflow and Requested Item Flow

[qazhu]

Dear Sir.

Recently I am doing a lab on my own PDI. I generated a Flow by use of Flow Designer and applied it to one Catalog Item. When I test, I found that the Folw didn't work as I think. Say, when a request is created, it should be routed to the manger of "requested for" for approval, whereas the requested item was routed to another Approver for approval. I finally found it was triggered by the Service Catalog Workflow. The question, how can I override the Service Catalog Workflow with the customized Requested Item Flow? 

It will be much appreciate if you can help.

Thanks

QA Zhu

[shloke04]

Hi @qazhu ,

New flow which you have created, you will have to link it with your catalog item to get that trigger. By default this will not happen automatically.

Please take a look at my screenshot below:

1. Navigate to your catalog item.

2. In the flow field under process engine tab, select the flow which you have created. Please ensure your flow must be activated for you to select here.