[Background / Context]
In the Now Assist Virtual Agent (NAVA) web interface, clicking the Chat button at the top displays all currently Active conversations. Each conversation can be individually selected, allowing the user to resume and continue any previously active session.
This means NAVA natively supports multiple active conversations that a user can freely switch between within the portal UI.
[Current Implementation]
Our customer has integrated NAVA with Slack using the External Connector for Slack (sn_va_slack), and has built a custom Slack Bot on top of it to extend functionality with additional features.
[Question]
Within the custom Slack Bot implementation, is there a supported or recommended way to navigate from one Slack conversation thread to another active NAVA conversation — effectively replicating the "switch active conversation" behavior that exists natively in the NAVA portal UI? Whether the Virtual Agent Bot Integration API (/api/sn_va_as_service/bot/integration) supports switching between existing active sessions by referencing a different clientSessionId
