Unable to Access AI Agent Studio

[Sujithra Govind]

Hi everyone,

I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:

• sn_aia.admin
• sn_aia.viewer

However, I'm still unable to access AI Agent Studio. Even trying to open it via a direct URL doesn't work.

Are there any additional steps required after plugin installation and role assignment that I might have missed?

If anyone has faced this issue before or knows what the problem might be, I’d be grateful for your help.

Thanks in Advance!

[Vasantharajan N]

@Sujithra Govind - Please do the below two steps and check

1. Log out and login again as the role assignment may take effect when you start a new session. 

2. Please repair the plugin "Now Assist AI Agents" sn_aia and try. 

[SanthoshKumar R]

Hi @Sujithra Govind ,

is this issue resolved, facing the same issue.