Unable to Access AI Agent Studio

Sujithra Govind
Tera Contributor

‎05-07-2025 10:14 PM

Hi everyone,

I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:

  • sn_aia.admin
  • sn_aia.viewer

However, I'm still unable to access AI Agent Studio. Even trying to open it via a direct URL doesn't work.

 

Are there any additional steps required after plugin installation and role assignment that I might have missed?

If anyone has faced this issue before or knows what the problem might be, I’d be grateful for your help.

Thanks in Advance!

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1 REPLY 1

Vasantharajan N
Giga Sage
Giga Sage

‎05-07-2025 11:38 PM

@Sujithra Govind - Please do the below two steps and check

1. Log out and login again as the role assignment may take effect when you start a new session. 

2. Please repair the plugin "Now Assist AI Agents" sn_aia and try. 


Thanks & Regards,
Vasanth
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