Hi All, In SAM Pro, how are VMware subscription products handled during reconciliation?For vSphere per-core subscription entitlements, downgrade rights exist (e.g., vSphere 8 → vSphere 7), but downgraded usage is not reconciled and instead shows unde...

Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...

Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...

I am encountering an issue while trying to integrate a new API call logic into an existing page in my application. Here's the situation:New Page Implementation:I added a new button and used the following client script logic to make an API request. Th...

I am developing a software store catalog where each software item is created as a separate catalog entry using the new interface. The process leverages the out-of-the-box "step-based request fulfillment" flow, which retrieves assignment and approval ...