Virtual agent chat to display agent topics

Its_Azar
Kilo Sage

‎02-17-2026 07:08 AM

Hi all, 

i have created an aagent in agent studio, and i want to use that in virtual agent chat, but im not able to see that agent in virtual agent chat, but when im testing i can see it, but on portal its not showing, plz refer the screenshots. im new to agents in SN, help is really appreciated.

 

Its_Azar_0-1771340850241.pngIts_Azar_1-1771340904712.png

 

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Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎02-17-2026 07:25 AM

Hi @Its_Azar 

 

Check these options

 

DrAtulGLNG_0-1771341890695.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Tanushree Maiti
Kilo Patron

‎02-17-2026 07:31 AM

Please refer this links, see if it helps you:

 

Solved: AI agent in Virtual agent - ServiceNow Community

Solved: Using AI Agent in Virtual Agent using Now Assist. - ServiceNow Community

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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