Virtual agent chat to display agent topics

Its_Azar · ‎02-17-2026

Hi all,

i have created an aagent in agent studio, and i want to use that in virtual agent chat, but im not able to see that agent in virtual agent chat, but when im testing i can see it, but on portal its not showing, plz refer the screenshots. im new to agents in SN, help is really appreciated.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.

Dr Atul G- LNG · ‎02-17-2026

Hi @Its_Azar

Check these options

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti · ‎02-17-2026

Please refer this links, see if it helps you:

Solved: AI agent in Virtual agent - ServiceNow Community

Solved: Using AI Agent in Virtual Agent using Now Assist. - ServiceNow Community

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti