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Why does Informational/conversational messages decrement the prompt quota.

Edgar10
Tera Guru

2 hours ago

I just tried the Build Agent on my PDI and Unfortunately if I ask a question it decrement my quota. I'm not sure if this is same with an actual or Business Instance. Informational/conversational messages should not decrement the prompt quota — only development actions (builds, installs, code generation) should count.

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2 REPLIES 2

Sandeep Rajput
Tera Patron

an hour ago

@Edgar10 

The Build Agent uses a conversational interface ("vibe coding") inside the ServiceNow IDE. The underlying Generative AI system evaluates, tokenizes, and processes every single line of text you submit. Because ServiceNow is billed or throttled based on these individual Generative AI calls (API transactions to the LLM), the platform cannot differentiate the "cost" of an informational chat from a structural build action, a prompt is a prompt.

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Daniel Madsen
Mega Sage

9m ago

@Edgar10 if you have access to Now Support, you can use the Now Assist agent to get AI generated answers to general questions. It is free to use: https://support.servicenow.com/

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