Why there is no option available for QA now assist in search here?

Prathamesh Cha1
Tera Contributor

Hi Team,

 

Hope you doing well, 

PrathameshCha1_0-1733133956759.png

as per the above image AI search is ready but still I am not able to link the option called QA now assist in search as it is not visible for me while linking.

 

PrathameshCha1_2-1733134136274.png

 

 

As per above images you can see I cant see the expected option, I tried other available options too please let me know what to do here?

 

Thanks,

Regards

 



 

5 REPLIES 5

Community Alums
Not applicable

Hi @Prathamesh Cha1 ,

  • Admins can verify that Now Assist for Search is installed by navigating to All > Now Assist Admin > Features, then in the workflow list, select Platform, and verify that the Search card displays, and that Q&A - Now Assist for Search appears in the All Search skills listing.

Enabling Now Assist Q&A Genius Results 

Now Assist Genius Result has changed and is now "Now Assist Q&A"

 

Hi @Community Alums ,

PrathameshCha1_3-1733136756101.png

 

 

as per the above images I am able to see only 2 cards, search card is not visible correct?

what actions do I need to take now to see QA now assist for search option in the link options list?

below is the screenshot of youtube video uploaded by servicenow community official channel?

I want to see highlighted option in the image.

 

PrathameshCha1_2-1733136683527.png

 

 

Thanks,

Regards

Hello @Prathamesh Cha1 

Did you enable the skill "Now Assist Q&A genius result"?

 

Can you tell from where I can do that

 

thanks