Background & Context: With the launch of AI Control Tower at Knowledge 2025, ServiceNow positioned it as a unified command center for governing any AI agent — native or third-party. The platform promises enterprise-wide visibility to monitor and mana...
I have an issue in my environment where some users were transferred from their initial location and their country code still has their initial location. For instance user started in the US but now is transferred to Canada but the country code still t...
when a time card is submitted the project manager is notified the above email so that he can approve the time sheet . when the manager select approve button in the mail redirected to the second image . i need a business rule when the manager select a...
I have created a role that contains the Impersonator role (Non-Access Role → Contains Role → Impersonator).In a catalog form, I have a Role variable that references the Contains Role table.This catalog item is used for creating time-related user rol...
Hello everyone,I am using the ServiceNow SDK to develop applications in Visual Studio Code.If it were possible to invoke the ServiceNow Build Agent directly from Visual Studio Code or another external IDE, I believe it would enable a broader range of...
Hi Team, I am currently working on an NLU Workbench task in ServiceNow (Virtual Agent). However, I am facing an issue where the system shows the error: "Connection to NLU Service is not available." Due to this issue: - I am unable to create intents -...
Hi Everyone,I'm configuring a Retriever Tool in NASK using a Search-profile-based search. However, under Search Criteria, I only see Keyword as an available option.From the documentation and demos, I was expecting to see Semantic and Hybrid search op...
Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...
Hi everyone,We're an MSP using Technology Provider Service Management (TPSM), and we're building an AI Agent in AI Agent Studio to automatically review Customer Service Cases created from inbound emails and determine whether an Incident should be cre...
Hello, Does anyone know why the PDI 'Build Agent' chat hangs and doesn't do anything? See attached. I'll appreciate the help.
As of 8/1/26, I can't use the builder agent on my PDI. What is going on? I already wiped it out. Help.
hello ,we created a custom table (dealercase) that extends case table but now assist for generating resolution notes is not working and showing up the above error.Its not working in native UI as well as in workspace.Does anyone know about this?
Hi, I want to create ai agent and agentic ai for learning purpose. Can anyone please help me to create step by step for ai agent and agentic ai. Regards, Nivedita
Building a flow to analyse the inbound email for intent and then decide the next steps to create incident or any other record (action).1) Based on the docs, new email intents were created.2) Activated the Intent Identification Agent3) Tested the Inte...
Hi ServiceNow Community,I'm trying to configure Now Assist in Document Intelligence by following the official ServiceNow documentation. However, I'm unable to activate the "Extract information from documents" skill in Now Assist Admin and would appre...