prerequisites to implement OTTO in serviceNow
prerequisites to implement OTTO in serviceNow
Forum Posts
Resolved! How to use Now Assist
I want to know all capabilities of Otto and Now assist agent.
How I Tamed ServiceNow Custom AI Skills and Fixed the Limitations of Now Assist
How I Tamed ServiceNow Custom AI Skills and Fixed the Limitations of Now Assist. When I first started building custom generative AI experiences using the Now Assist Skill Kit, I expected a smooth ride. The platform promises beautiful visual tools to ...
Now Assist panel
Hello!could someone help with below one:My requirement is to enable Now Assist on the Incident table. Is this possible? I’m currently using a ServiceNow University account and its associated instance. Could you please confirm whether Now Assist can b...
Maintaining AI Agent Context Across Incident Updates
I am currently designing an L1 Service Desk AI agent in ServiceNow that communicates asynchronously through Incident additional comment field rather than through a live Teams or through the Now Assist agent on the Service Portal.The current design wo...
Resolved! AI Agent tool
Dear community, is it possible to put some of predictive intelligence definitions as AI Agent tool? Best regards,Nenad
Cloning OOB now assist skill is not working
I have cloned OOB "Incident summarization" skill to rephrase a text on the Summary for Resolved and Closed prompt. But after cloning the summary is showing as JSON (screenshot attached).Tried by clearing cache but its same.
Cloning now assist skill is not working
I have cloned OOB now assist skill "Incident summarization" to modify the content text for Resolved and Closed incident. But after cloning the skill and promt the incident summary is giving the summary on JSON format (screenshot attached)
Base table is not accessible in Now Assist
Summarization could not be completed because access to the base table Legal Contract Request was unsuccessful.
Now Assist not working
Error: Summarization could not be completed because access to the base table Legal Contract Request was unsuccessful.
AI Lens: Reading data from existing attachments (Equipment Registration Number)
Hi all,I am working on an Equipment Management use case and could use some guidance on AI Lens.Setup: our Equipment records have a large number of supporting documents stored as attachments, originally pulled in from SharePoint, that contain the equi...
Calling ServiceNow AI search through REST API
Hi guys, has anyone experience with calling ServiceNow AI search through REST API ? We are struggling to understand how to provide correct parameters into out of the box function "search" in Script Include AISASearchUtilSNC. We are struggling how to ...
Using AI Search from server-side script: `sn_search.ScriptableSearchAPI` and (hidden) language param
If you are building anything that needs "find me the most relevant catalog items / knowledge articles for this free-text question" from a Script Include — a chatbot, a Virtual Agent topic, a custom portal widget, a suggestion engine — you have probab...
CM Pro Now Assist skill Contract analysis not working
CM Pro Now Assist Skill Contract analysis is not working. It is throwing the below error Failed Outputs: {"error_0":"Method failed: (/v2/models/docintel_gen_ai/infer) with code: 500","errorExists":true}. All the other Now Assist skill based out of D...
Record Producer Variable Cleared on Submission
Hello everyone,I'm facing an issue with a Record Producer where one variable is auto-populated based on the value selected in another variable.The value populates correctly on the form before submission and is visible to the user. However, once the r...
