After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...
Hi all, Could you please guide me, to implement email recommendation Now Assist AI in Australia version, which I need to implement in my instance
Hi everyone,I'm trying to integrate an existing custom AIUX widget with an AI Agent in Employee Slate. According to the ServiceNow documentation, enabling Display output in an AI Agent Script Tool should allow me to select a widget. However, the widg...
Hi guys, has anyone experience with calling ServiceNow AI search through REST API ? We are struggling to understand how to provide correct parameters into out of the box function "search" in Script Include AISASearchUtilSNC. We are struggling how to ...
Hi, I have incorporated some external MCP server tools in my AI agents in AI agent studio (External MCP Servers). I'm able to see the MCP servers in Super Intelligence Control Tower. My question is that whether the MCP record in SICT should contain t...
Hi ServiceNow Community,I’m working on an AI-powered application called ITSM Auto Pilot, designed to simplify and automate repetitive ServiceNow ITSM configuration and administration tasks using natural-language requests.The goal is to allow an admin...
What OOB agents, skills or flows available to handle P1 incidents?
Hi Community,Is there a way to change the "Thinking" image on the Now Assist (Virtual Agent)? Is this controlled through a theming, branding or it requires CSS customization?Any guidance is much appreciated.Thank you!
I have created the ai voice assistant under servicenow OTTO and added few agents. I am able to create an INC without any issues. I have created the flow under Amazon Connect which will help me to connect to LIVE Agent.But when the "request reason=use...
How to restrict OOB Gen AI skill to purticular users since customer has only 260 licenses. By default, all ITIL users can access. But I want to restric this skill to only 260 members.
Hi everyone,in Ai Agent Studio when trying to add a new agent i get"Access is limited due to license restrictions. Please contact your system administrator for more information"I have the following roles:adminsn_aia.adminsn_aia.viewerBuild:Build name...
KB3145298 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3221311 This is the new KB Article published on ServiceNow Support. But even in that when we see for interaction table, On the AI Filter assist, we are seeing an error m...
When I input some words in the form there will be related articles automatically show.Please teach me if I can enable AI search in this text box?I've already prepared search application and linked it to my service portal.
I want to enroll in HRSD certification. Is there any certification available which covers Now assist along with HRSD?
