GenAI Now Assist Chat Summarization

[Kidambi]

Team i am trying to configure the chat summarization for CSM and in the option where i need to choose the input data i see many portal which one do we need to select

[Community Alums]

HI @Kidambi 

You should select the portals that your Virtual Agent is using because the chat summarization will pull data from those portals to summarize the conversations happening there. Keep in mind that the default product portal is always included and cannot be removed. Also, if a portal is already being used by another product, you won’t be able to select it again. So basically, pick the portals where your Virtual Agent is active to ensure the summary includes the right data.

If my response helped, please mark it correct and close the thread so that it benefits future readers.

Regards,
Prasath

[Kidambi]

I selected it but its giving still error

Unable to summarize chat. Now Assist isn't set up to process this request.

[GlideFather]

@Kidambi can you please share the error which you get?

Also, sometime turning it off and on again helps and in ServiceNow especially.

Only what goes on my mind - is it in the right scope when updating/saving? 

[abirakundu23 · Accepted solution]

Hi @Kidambi ,

Please follow the steps for activating summarization for CSM portal, please check training material "Now assist for CSM " & lab guidance from now learning.
After following all steps if you face still issue in your customer instance or demo instance please create HI ticket  to check OOB features.

Please mark helpful and correct answer if it's really worthy for you.