I sometimes can't use chatbot(vertual agent) in customer portal
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07-08-2025 04:22 AM
When using the chatbot (virtual agent) in the customer portal as a requester user or administrator, I often cannot select new chats or topics.
Please let me know how to solve this problem.
2 REPLIES 2
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07-08-2025 04:26 AM
@Minamizono try to refresh the window, log out-log in. If it doesn't help you need to see the configurations of your virtual agent
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07-08-2025 04:26 AM
Hi @Minamizono how about trying it by clearing cache and cookies
Please hit like and Mark Helpful if you liked it
Regards,
Prasanna
Regards,
Prasanna