Creating knowledge from an incident with NowAssist

[NatsukiO]

When creating knowledge from an incident with Now Assist, can you give instructions at the prompts like in general GEN AI to create your ideal knowledge?

Also, can I adjust the Now Assist G&A search results? For example, bullet points. .

[Vickie Runyon · Accepted solution]

When using Now Assist to generate a KB article, only the standard templates (OOTB) are available. There is a future expectation that Now Assist will support custom templates, but an unknown timeframe for that feature. If you choose a custom template in the Now Assist workflow, the AI features will not be presented.

[NatsukiO]

@anubhavkapoor76 san @Vickie Runyon san
I actually tried to create it.
Only Standard and KCS Articles could be created using NowAssist.

Thank you, the problem has been solved.
@anubhavkapoor76 san

If you want to generate an article by giving a prompt, is there any other way to connect to external GenAI?
What I'm looking forward to is whether it can be achieved using Now Assist for Creater or custom Skill.