DocIntelligence

uobunadike
Mega Contributor

How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?

3 REPLIES 3

abirakundu23
Mega Sage

Hi @uobunadike ,

You should follow the below steps to perform this scenario.

1. User upload a file in custom chat.
2. File should parsed  to Docintillegience for parse.
3. Extracted data is returned and  store.
4. Agent use extracted data and stored in Form.

Please mark helpful and correct answer if it's worthy for you.

abirakundu23
Mega Sage

Hi @uobunadike ,

Did you get a chance to check my answer ?
Please mark helpful and correct answer if it's worthy for you.

Brian Bakker
ServiceNow Employee
ServiceNow Employee

Today, you can upload a document in VA and ask questions on it. Document Intelligence support to upload a document and parse the information to fill out a form is in the pipeline.

 

Screenshot 2025-09-17 at 15.28.18.png